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Let’s Strengthen Your Hail Claims Performance

Hi-Tech PDR partners with insurance carriers to manage high volumes of hail claims with speed, accuracy, and consistent results — lowering cycle time and rental days, controlling severity, and maintaining strong policyholder satisfaction across all markets.

 

Our teams work directly inside your CCC/Mitchell/Audatex workflows and deliver audit-ready files built on ISO 9001:2015 processes and I-CAR trained craftsmanship. Our technicians and estimators integrate seamlessly with your claim operations to ensure fast inspections, precise documentation, and smooth, predictable claim closures.

 

As a direct CAT response partner, we absorb workload spikes, improve estimating accuracy, and reduce return-to-carrier issues — all without adding complexity to your adjusters or CAT teams. With scalable CAT capacity, strict quality controls, a Lifetime Warranty on all PDR repairs, and repeatable performance across regions, you get a partner committed to strengthening your KPIs and delivering a reliable, high-quality claim experience for every policyholder.

 

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Please contact us to learn more about our SmartResponse™ CAT program for carriers.

Proof & Trust

30+
Years in Business
350+
Body shops serviced daily
by our team
430+
Skilled technicians
on our team
250,000+
CAT Auto Claims Processed
100%
CAT Coverage Nationwide
<4 days
Average Claim Cycle Time
<5%
Estimate Reviews/Audits
100%
Lifetime Warranty
1000000+
Policyholder vehicles repaired

Smart Response™ CAT Plan

Smart Response CAT plan showing collaboration between insurance companies, collision centers, and Hi-Tech PDR

Strategic approach to CAT response delivered through mutual collaboration with Insurance Carrier, Hi-Tech and Collision Center to achieve

Superior Customer Experience

Workflow from claim to delivery

Rapid CAT response team deployed within 24 hours for hail damage repair
On-site CAT manager coordinating hail repair operations and claims workflow

Rapid Dispatch (≤24h)

Rapid response team dispatched within 24 hours to keep repairs moving without delay

Capture & Scheduling

Seamless coordination for estimating and repair jobs — we work directly within your system (CCC One, Mitchell, and Audatex to accept direct assignments)

Estimating

Accurate, insurance-ready hail estimates that speed up claim approvals and ensure a smooth workflow

Onsite CAT Management

Dedicated on-site manager and call-center team ensure full process management from claim intake to delivery

Lifetime warranty backing all paintless dent and hail repair services
Real-time reporting and progress updates for hail repair projects
Multi-level quality control process ensuring consistent PDR repair standards
I-CAR trained paintless dent repair technicians performing hail repairs

Lifetime Warranty

Every repair is backed by a written lifetime warranty for lasting confidence and peace of mind

Reports & Updates

Real-time visibility and structured progress reports for full transparency at every stage

Quality Control

Multi-level inspection process guarantees consistent standards and Hi-Tech quality on every repair

Repairs

Performed by I-CAR-trained technicians within our ISO 9001:2015-certified quality system, delivering OEM-level results

Our Pillars

Dedicated hail repair team supporting collision centers and insurance partners
People

We have the right team and expertise

Structured hail repair process from claim intake to vehicle delivery
Process

We deliver consistent results with proven methods

Trusted partnerships with collision centers, dealers, and insurance companies
Partnerships

We build trust and long-term cooperation

Proven hail repair performance metrics and operational transparency
Proof

We can demonstrate measurable outcomes

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